Phone Etiquette

Answering the Call When you talk on the phone, be present. Don’t get distracted by someone else in the office, your family at your home office, or the project you were working on when the phone rang. If your project is that important, don’t answer the phone. Most of us don’t work with life or … Read more

Voice Mail

When you leave a message on voice mail, make sure that you speak slowly and clearly, especially when you leave your phone number. It is so exasperating to have a potential client call and ramble through a phone number so rapidly that even after replaying it three times, it’s impossible to figure it out. According … Read more